Our Managed IT Services platform is N-Central by SolarWinds, a Canadian company.  This is a comprehensive remote monitoring and management (RMM) solution that is deployed on many of our business customers' computer systems.  We monitor and manage all local and cloud IT infrastructure and applications, including support for the full range of mobile devices, from a single unified dashboard.  Our Managed IT Services allows our customers to shift their IT support to us so that they can focus their attention away from technology and on to their core business.


Minimizing your downtime and maximizing the productivity of your staff and IT assets is our goal.

N-Central deploys agents and probes on networked systems to monitor the health and state of key components and services. It then looks for signs of impending failure, and if detected, can take automated action to remedy or escalate issues to the attention of our support technicians. Support tickets are automatically created and all actions are logged for compliance. Active Issues dialogs and Dashboards provide at-a-glance access to critical information. The following is a partial list of items that are monitored.


  • Servers and workstations (physical or virtual and includes firewalls and routers)
  • Critical services (such as Exchange and SQL Servers)
  • Disk space and RAID status
  • Performance issues
  • Backup status (local, remote, cloud)
  • Software, licenses and security updates
  • Error logs




Remote Access/Control

With an integrated Remote module, COMPUTER PROFESSIONALS technicians can quickly and securely gain access to your systems for instant support and maintenance of your key equipment.  When technology is not functioning properly, you need it fixed promptly.  Using our remote control system we are able to resolve most issues without the need for an onsite service call.  Our remote support tools allow us to get your machine back online with minimal interruption.



Patch Management:

One of the essential services COMPUTER PROFESSIONALS delivers to our customers is patch management.  From fixing security vulnerabilities to improving performance – keeping systems current and secure is made easier with N-Central.


Flexible Application Compliance

Checking to ensure that all applications in your customer’s environment are compliant is a cumbersome, manual process. N-Central allows us to create Application Compliance rules that automate the process of allowing or disallowing applications - removing the number of repetitive tasks that need to be performed. In addition, based on a user-defined "approved" list, COMPUTER PROFESSIONALS is alerted when a machine is not in compliance. This is another key step in reducing spam and virus introduction into an organization's network, by limiting the type of applications that can be installed.


Real-Time Display of CPU/Memory/Process Updates

N-central provides a quick view of CPU and memory-consuming processes and can easily display supporting information about what resources are being consumed. This valuable data greatly reduces the time our technicians take to identify and resolve performance issues.


Asset Discovery & Audit Reporting

N-Central's agents & probes discover and collect the digital details of all devices, software and product keys on your network for use in monitoring and management activities. COMPUTER PROFESSIONALS can quickly provide our customers with an asset report listing all the systems, serial numbers, product keys, application names, etc. that are deployed on the network. This greatly helps to keep your organization in compliance with vendor specific licensing agreements.

Antivirus & Spam Protection

COMPUTER PROFESSIONALS offers a complete solution for network-wide antivirus and spam protection. From our central dashboard, N-Central managed security software can detect, and destroy malware protecting workstations, servers and applications from malicious attack.

Backup

COMPUTER PROFESSIONAL'S integrated backup manager technology simplifies local and remote backups and storage. We can provide local and offsite backup solutions, as well as, bare metal restore, full and incremental backups, disk-to-cloud and physical-to-virtual backup.

Mobile Device Management

Managing multi-vendor smart devices can be difficult. With N-Central, we make it easy to incorporate and manage smartphones, tablets and other devices in your organization, including the control of App lists, lost, recovery, remote wipe and GPS tracking.


Contact us today, and see how COMPUTER PROFESSIONALS can monitor, repair and minimize your computer downtime with the N-Central system.

Managed Services is the systematic management of IT (Information Technology) such as computers, servers, printers and other network-related equipment, by an outsourced service provider, COMPUTER PROFESSIONALS.

Managed service providers (MSP) monitor, supervise and secure outsourced network or application procedures on behalf of the organizations subscribing to these services. MSPs have specialized technology solutions, staffing resources and experience, and they provide  continuous system health monitoring and other services to meet the needs of their clients.

Typically, MSPs delivering managed services will have the following traits and characteristics:

Have some form of central control center
Have the ability to provide Help Desk support and services
Be able to remotely monitor and manage all or a majority of the IT systems for their customers
Proactively, as opposed to reactively, maintain the IT systems to the level defined in the service agreement
Deliver solutions with some form of predictable, monthly billing model

Learn how COMPUTER PROFESSIONALS can monitor and repair your computer, minimizing downtime with the SolarWinds N-Central system.

What is Managed IT??

​​250-832-4286

160B Trans-Canada Hwy NE Salmon Arm BC